CONTACT CENTER SPECIALIST
Empresa
INTUGO
Estado
Sonora
Ciudad
Zapopan, Jalisco
Tipo de Contrato
Tiempo Completo
Salario
19500
Descripción
Intugo, in partnership with a foreign company specialized in technology-enabled revenue cycle management (RCM) services for healthcare organizations, is looking for you
.
Hook: Join our team today
!
What you’ll do:
Handle inbound calls from patients, providers, and healthcare consumers in a highly professional and courteous manner
.
Schedule and manage appointments across multiple partner clinics and facilities
.
Verify consumer details, including demographics and insurance information, and accurately document all interactions in electronic health records (EHR) systems
.
What you need:
Education: College degree completed (graduation mandate)
.
Skills: Strong verbal and written communication with the ability to multitask and navigate multiple computer systems simultaneously
.
Mindset: A strong customer-focused and problem-solving attitude
.
Experience (Nice to have): Previous customer service, contact center, or healthcare patient access experience; familiarity with Epic systems is an advantage
.
Visible Gross Monthly Salary: $19,500 MXN
Your benefits:
Christmas Bonus: 30 days of salary
.
Food Vouchers: $1,000 MXN monthly
.
Insurance: Private medical insurance
.
Law Benefits: Statutory benefits included
.
Working Schedule:
Monday to Friday, 7:00 AM – 4:00 PM (TBD if Saturday)
.
Location:
Guadalajara (On-site / Operational Modality: Site)
.
Hook: Join our team today
!
What you’ll do:
Handle inbound calls from patients, providers, and healthcare consumers in a highly professional and courteous manner
.
Schedule and manage appointments across multiple partner clinics and facilities
.
Verify consumer details, including demographics and insurance information, and accurately document all interactions in electronic health records (EHR) systems
.
What you need:
Education: College degree completed (graduation mandate)
.
Skills: Strong verbal and written communication with the ability to multitask and navigate multiple computer systems simultaneously
.
Mindset: A strong customer-focused and problem-solving attitude
.
Experience (Nice to have): Previous customer service, contact center, or healthcare patient access experience; familiarity with Epic systems is an advantage
.
Visible Gross Monthly Salary: $19,500 MXN
Your benefits:
Christmas Bonus: 30 days of salary
.
Food Vouchers: $1,000 MXN monthly
.
Insurance: Private medical insurance
.
Law Benefits: Statutory benefits included
.
Working Schedule:
Monday to Friday, 7:00 AM – 4:00 PM (TBD if Saturday)
.
Location:
Guadalajara (On-site / Operational Modality: Site)