Costumer Care Representative
Empresa
Intugo
Estado
Sonora
Ciudad
Hermosillo
Tipo de Contrato
Tiempo Completo
Descripción
Founded on the premise that everyone deserves high-quality health care, ODA has been providing comprehensive, patient-centered health care services to underserved populations for over forty years. ODA offers evidence-based, comprehensive primary care services as well as a full range of specialty, dental and behavioral health care services
Job description:
-Handle high call volume on a fast pace environment, while displaying high level of professionalism, empathy and enthusiasm.
-Fluent in English and Spanish.
-Answering patient's inquiries regarding scheduling, rescheduling and/or cancelling medical appointments in a timely manner.
-Answer inquiries about medical providers and specialist availability.
-Schedule patient transportation to our facilities.
-Answer inquires pharmacies, insurance companies and other medical facilities.
-Direct calls to different departments as necessary.
-Elevate customer concerns to managers and supervisors as needed.
-Available to work most of ODA’s operating hours.
-Adhere to ODA regulations, privacy, and other requirements.
Responsabilities:
-Servicing clients in both Spanish in English.
-Client service experience in healthcare is preferred but not required.
-High pace environment such as call center or similar.
-Personal background clean form any history that can negatively affect ODA, its employees or clients.
We offer:
-Law benefits.
-Weekly payment.
-Montly bonus.
-Food stamps.
-Transportation.
-Up to $18,500 gross monthly.
Job description:
-Handle high call volume on a fast pace environment, while displaying high level of professionalism, empathy and enthusiasm.
-Fluent in English and Spanish.
-Answering patient's inquiries regarding scheduling, rescheduling and/or cancelling medical appointments in a timely manner.
-Answer inquiries about medical providers and specialist availability.
-Schedule patient transportation to our facilities.
-Answer inquires pharmacies, insurance companies and other medical facilities.
-Direct calls to different departments as necessary.
-Elevate customer concerns to managers and supervisors as needed.
-Available to work most of ODA’s operating hours.
-Adhere to ODA regulations, privacy, and other requirements.
Responsabilities:
-Servicing clients in both Spanish in English.
-Client service experience in healthcare is preferred but not required.
-High pace environment such as call center or similar.
-Personal background clean form any history that can negatively affect ODA, its employees or clients.
We offer:
-Law benefits.
-Weekly payment.
-Montly bonus.
-Food stamps.
-Transportation.
-Up to $18,500 gross monthly.