Recovery Specialist
Empresa
Intugo
Estado
Sonora
Ciudad
Hermosillo
Tipo de Contrato
Tiempo Completo
Salario
20000
Descripción
Intugo is looking for a Recovery Specialist to manage delinquent accounts and drive successful debt recovery strategies. This role focuses on analyzing account history, negotiating payment arrangements, and ensuring accurate documentation while maintaining a high level of professionalism in challenging situations.
The ideal candidate is analytical, detail-oriented, and experienced in collections or accounts receivable, with strong negotiation and communication skills.
Key Responsibilities
Manage accounts that are 360+ days past due.
Analyze account history and payment activity to determine recovery strategies.
Conduct outreach to negotiate payments and resolve outstanding balances.
Maintain accurate and detailed records of all account activity.
Adjust strategies based on debtor responses and escalate cases when needed.
Meet recovery targets and reduce financial write-offs.
Ensure timely resolution of accounts and high documentation accuracy.
Requirements
Must-Have:
1–2 years of experience in collections or Accounts Receivable (AR).
Fully bilingual in English and Spanish (written and verbal).
Strong negotiation and communication skills.
Ability to handle escalated or difficult situations professionally.
Proficiency in Microsoft Excel (filters, VLOOKUP/XLOOKUP, pivot tables).
Nice-to-Have:
Experience handling long-term delinquent accounts (360+ days).
Strong analytical and problem-solving skills.
Compensation & Benefits
Base Salary: $20,000 MXN gross monthly
Weekly Payment
Performance based bonus
Benefits:
$1,000 MXN monthly food vouchers
5 PTO days per anniversary year
Growth opportunities
The ideal candidate is analytical, detail-oriented, and experienced in collections or accounts receivable, with strong negotiation and communication skills.
Key Responsibilities
Manage accounts that are 360+ days past due.
Analyze account history and payment activity to determine recovery strategies.
Conduct outreach to negotiate payments and resolve outstanding balances.
Maintain accurate and detailed records of all account activity.
Adjust strategies based on debtor responses and escalate cases when needed.
Meet recovery targets and reduce financial write-offs.
Ensure timely resolution of accounts and high documentation accuracy.
Requirements
Must-Have:
1–2 years of experience in collections or Accounts Receivable (AR).
Fully bilingual in English and Spanish (written and verbal).
Strong negotiation and communication skills.
Ability to handle escalated or difficult situations professionally.
Proficiency in Microsoft Excel (filters, VLOOKUP/XLOOKUP, pivot tables).
Nice-to-Have:
Experience handling long-term delinquent accounts (360+ days).
Strong analytical and problem-solving skills.
Compensation & Benefits
Base Salary: $20,000 MXN gross monthly
Weekly Payment
Performance based bonus
Benefits:
$1,000 MXN monthly food vouchers
5 PTO days per anniversary year
Growth opportunities