Customer Support Specialist - Part Time PM
Empresa
Intugo
Estado
Sonora
Ciudad
Hermosillo
Tipo de Contrato
Tiempo Parcial
Salario
9000
Descripción
Intugo, in partnership with a foreign company specializing in automotive e-commerce platforms, is hiring an Automotive Customer Service Representative (CSR). The role focuses on supporting consumers and dealer-clients through phone and email, managing customer data in CRM systems, and coordinating appointments.
Key Responsibilities:
Handle inbound/outbound communication with consumers and dealer-clients
Update and maintain accurate customer information in CRM systems
Assist with client inquiries and provide solutions
Verify customer applications and sensitive information
Schedule appointments to maximize dealer sales opportunities
Exercise judgment in consumer finance-related scenarios
Must-Have Requirements:
Minimum 1 year of call center or customer service experience
Conversational English (able to communicate with clients)
Strong communication and active listening skills
Comfortable working in a fast-paced environment
High school diploma or equivalent
Nice-to-Have:
Experience with CRM systems
Experience handling financial or application verification processes
Strong phone presence and multitasking skills
Schedule:
1 PM – 7 PM (Monday to Saturday)
Compensation:
Transportation included
Law Benefits
Monthly food vouchers
$9,000 MXN gross monthly salary + bonuses
Key Responsibilities:
Handle inbound/outbound communication with consumers and dealer-clients
Update and maintain accurate customer information in CRM systems
Assist with client inquiries and provide solutions
Verify customer applications and sensitive information
Schedule appointments to maximize dealer sales opportunities
Exercise judgment in consumer finance-related scenarios
Must-Have Requirements:
Minimum 1 year of call center or customer service experience
Conversational English (able to communicate with clients)
Strong communication and active listening skills
Comfortable working in a fast-paced environment
High school diploma or equivalent
Nice-to-Have:
Experience with CRM systems
Experience handling financial or application verification processes
Strong phone presence and multitasking skills
Schedule:
1 PM – 7 PM (Monday to Saturday)
Compensation:
Transportation included
Law Benefits
Monthly food vouchers
$9,000 MXN gross monthly salary + bonuses