APPOINTMENT SETTER
Empresa
INTUGO
Estado
Sonora
Ciudad
Hermosillo
Tipo de Contrato
Tiempo Completo
Salario
17500
Descripción
Intugo, in partnership with a foreign company leader in the debt settlement industry, helping thousands of individuals and families find financialfreedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound CustomerService Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliantdebt settlement program, assisting them with their questions or needs. Industry experience is not required.
Activities :
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
- Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using company specific procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Answer billing questions by talking through components of customer accounts
Activities :
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
- Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)
- Greet customers in a courteous, friendly, and professional manner using company specific procedures
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Answer billing questions by talking through components of customer accounts